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NPS Calculator

Measure customer loyalty, satisfaction, and enthusiasm.

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Your NPS is:

What is NPS?

Developed in 2003 by Bain & Company, Net Promoter Score® (NPS) is a customer success metric that measures customer satisfaction and loyalty. Anything over 50 is considered a good NPS, with 70 or higher being excellent. To figure out your NPS, survey customers and see how likely they are to recommend your business on a scale of 0-10. Then, organize responses into Detractors (0-6), Passives (7-8), and Promoters (9-10).

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