NPS Calculator
Measure customer loyalty, satisfaction, and enthusiasm.
01 / YOUR INPUTS
02 / YOUR RESULT
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Enter your details and calculate to see your results.Your NPS is:
How it works & examples
What is Net Promoter Score (NPS)?
NPS summarizes responses to a 0–10 likelihood-to-recommend question. Promoters rate 9–10, passives 7–8, and detractors 0–6.
How to use this tool
NPS = (promoters − detractors) ÷ all respondents × 100. Include passives in the total respondent count even though they are not entered separately.
Example
Of 100 respondents, 60 promoters, 25 passives, and 15 detractors gives NPS of 45.
Understanding your result
NPS ranges from −100 to 100 and is a score, not a percentage of satisfied customers. Use a positive respondent count and ensure promoters plus detractors do not exceed it. Read comments to understand why customers gave their ratings.
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