NPS Calculator

Measure customer loyalty, satisfaction, and enthusiasm.

Your calculation result will show up here.

Your NPS is:

What is Net Promoter Score (NPS)?

NPS summarizes responses to a 0–10 likelihood-to-recommend question. Promoters rate 9–10, passives 7–8, and detractors 0–6.

How to use this tool

NPS = (promoters − detractors) ÷ all respondents × 100. Include passives in the total respondent count even though they are not entered separately.

Example

Of 100 respondents, 60 promoters, 25 passives, and 15 detractors gives NPS of 45.

Understanding your result

NPS ranges from −100 to 100 and is a score, not a percentage of satisfied customers. Use a positive respondent count and ensure promoters plus detractors do not exceed it. Read comments to understand why customers gave their ratings.

Related tools: CSAT Calculator · Response Rate Calculator.

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Put this calculator on your website to increase visitor engagement and get more social shares!

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