CSAT Calculator
Measure how customers feel about your company.
01 / YOUR INPUTS
02 / YOUR RESULT
Ready when you are
Enter your details and calculate to see your results.Your CSAT score is:
How it works & examples
What is customer satisfaction (CSAT)?
CSAT measures the percentage of survey responses classified as satisfied. It is commonly used to evaluate an interaction, service, or product experience.
How to use this tool
CSAT = satisfied responses ÷ total responses × 100. Decide which ratings count as satisfied before calculating, and use responses from the same survey and period.
Example
If 80 of 100 respondents select a rating you classify as satisfied, CSAT is 80%.
Understanding your result
The result describes respondents, not necessarily all customers. Survey timing, wording, response rate, and the satisfaction threshold affect comparisons. A positive response count is required, and satisfied responses cannot exceed the total.
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