CSAT Calculator

Measure how customers feel about your company.

Your calculation result will show up here.

Your CSAT score is:

What is customer satisfaction (CSAT)?

CSAT measures the percentage of survey responses classified as satisfied. It is commonly used to evaluate an interaction, service, or product experience.

How to use this tool

CSAT = satisfied responses ÷ total responses × 100. Decide which ratings count as satisfied before calculating, and use responses from the same survey and period.

Example

If 80 of 100 respondents select a rating you classify as satisfied, CSAT is 80%.

Understanding your result

The result describes respondents, not necessarily all customers. Survey timing, wording, response rate, and the satisfaction threshold affect comparisons. A positive response count is required, and satisfied responses cannot exceed the total.

Related tools: NPS Calculator · Response Rate Calculator.

Embed this calculator

Put this calculator on your website to increase visitor engagement and get more social shares!

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