Measure how customers feel about your company.
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Your CSAT score is:
What is CSAT?
Customer satisfaction score (CSAT) is a metric used to understand how satisfied a customer is with a business experience or specific interaction. CSAT is a popular metric among customer support teams across industries. Measuring and calculating your CSAT score helps you combat any negative experience that may be hurting your customers. The better your customer experience, the higher your CSAT score.
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